Terms & Conditions
Convenient, easy and hassle free.
Darvaza.pk aims to enhance the shopping experience of our valuable customers. We want you to be completely happy with your purchase and strive to deliver the best products possible.
Returns Policy
If something is not right, you may request an exchange or refund.
If, for some reason, you are not satisfied with your purchase, you may return it for an exchange or refund using the process below.
Any product or item can be returned or exchanged if it is incorrect, incomplete, defective, or damaged within 10 days after delivery.
Darvaza.pk reserves the right to reject a return request found misusing our returns policy or if a product is received with missing tags, packaging, accessories, or other components.
Conditions for Return or Exchange
Returned products must meet these conditions.
Please keep the product complete and in the same condition as delivered until your request is reviewed.
Same condition
The product must be in the same condition as delivered, unworn, unwashed, and without any flaws.
Original packaging
The product must include original tags and original packaging.
Proof required
Your item needs to have the receipt, order number, or proof of purchase.
Procedure for Returns or Exchange
Return your product easily by contacting support.
You can call or message our Customer Services department. Our customer support agent will guide you with the details.
Shipment Method
Our Customer Care team will guide how to send the item back.
Depending on the situation, you may be guided to a drop-off point or collection through pick-up service where available.
Return request
Once your return request is created, our Customer Care team will guide you to ship the item back to origin.
Drop-off or pick-up
You may take the item to the nearest drop-off point or wait for collection by pick-up service if available in your area.
Return transit
Pick-up service is available in selected areas only. Return shipment may take 3 to 4 working days to arrive at origin.
Refunds or Exchange Policy
Refunds and exchanges are processed after item inspection.
Once we receive your item at origin, we will notify you about the status of your refund or exchange after inspection.
Inspection
The final result depends on the product criteria and your selected resolution.
Refunds
Once your return is approved, we will initiate a refund to your preferred payment method within 24 hours.
Exchange
Exchange shipment transit time is the same as our standard delivery time, 3 to 5 business days from dispatch.
Skin Care Notice
Taking care of your skin is completely your responsibility.
Skin care is very important. Please ensure that your skin is compatible with the product before using it.
Darvaza.pk is not responsible for any consequences caused by product use on sensitive or incompatible skin.
Before using a skin care product, always apply a small portion to test and make sure your skin has no issue with the product. If you find any problem, you can request a refund of the paid amount excluding delivery charges.
Thank you for being with Darvaza.pk.
We value your trust and aim to provide a smooth, convenient, and hassle-free shopping experience.