Yes. Darvaza.pk is committed to providing a safe and reliable online shopping experience. We use secure website and payment technologies and handle customer information responsibly in accordance with our Privacy Policy.

Customers should never share passwords, PINs, OTPs, or banking information with anyone claiming to represent Darvaza.pk.

No. Darvaza.pk does not charge any hidden fees.

The product price and applicable delivery charges are displayed on the product page, at checkout, or communicated during order confirmation. Delivery charges may vary depending on the product, order value, or delivery location.

The final payable amount will be confirmed before dispatch.

Cash on Delivery allows you to pay for your order when it arrives at your delivery address.

Please keep the correct payable amount available when receiving your parcel. The courier rider may not always be able to provide change.

Courier riders are generally not permitted to open parcels before receiving payment.

Please pay for and receive the parcel first, then inspect the product immediately. In case you receive an incorrect, incomplete, damaged, or defective product, contact our Returns Support team within 10 days.

Our warehouse team and courier partners take reasonable care to pack products safely according to their type.

Fragile products, electronics, and other sensitive items may be packed using protective wrapping, boxes, or additional cushioning where required.

Although we aim to protect every parcel during transportation, customers should inspect their order immediately after delivery and report any damage promptly.

Darvaza.pk delivers orders across Pakistan through reputable third-party courier partners.

After your order has been confirmed and dispatched, you may receive a tracking number or shipping notification through SMS, WhatsApp, telephone, or email.

The courier company may contact you before attempting delivery.

You may request changes to your order before it has been processed or dispatched.

Contact our Customer Support team as soon as possible with your order number. Once an order has entered the packing or dispatch process, changes to the product, quantity, phone number, or delivery address may no longer be possible.

You may request cancellation before your order has been dispatched.

To cancel an order, contact us as soon as possible and provide your order number.

Customer Support: +92 300 082 1333

Once an order has been dispatched, cancellation may no longer be possible.

Orders are normally delivered within 3 to 5 business days after dispatch.

Delivery times may be affected by:

• Public holidays and Sundays
• Sales and high order volumes
• Remote delivery locations
• Weather or road conditions
• Courier delays
• Incomplete addresses or customer unavailability

Delivery timelines are estimates and may vary depending on the destination and courier service.

Please provide:

• Your full name
• An active phone number
• Complete house, flat, shop, or office number
• Street and area name
• Block, sector, or phase
• City
• Nearest landmark
• An alternative phone number where possible

For areas without house numbers, please provide clear landmarks, nearby shops, mosques, schools, roads, villages, or other instructions that will help the courier locate you.

Darvaza.pk delivers to most serviceable locations across Pakistan. However, delivery may not be available in certain remote, restricted, or non-serviceable areas.

Delivery may also be affected by courier service limitations, security or legal restrictions, incomplete or unverifiable customer information, or restrictions relating to a particular product.

Our Customer Support team will contact you if your order cannot be delivered to the provided location.

The courier may make another delivery attempt depending on its operating policy.

Please remain available on the phone number provided with your order. If the courier cannot contact you or the parcel is repeatedly refused, the order may be returned to Darvaza.pk.

Additional delivery charges may apply if the customer requests the parcel to be dispatched again.

Yes. You may request an exchange within 10 days of delivery if the product received is incorrect, incomplete, defective, or damaged.

The product must be unused, unwashed, unworn, and returned with its original packaging, tags, accessories, and proof of purchase.

All exchanges are subject to inspection, approval, and product availability.

A product may be eligible if:

• The wrong product was delivered.
• The order is incomplete.
• The product is defective.
• The product was damaged before or during delivery.

The product must be unused, unworn, unwashed, in the same condition in which it was delivered, returned with original packaging, tags, accessories, components, and supported by an order number or proof of purchase.

Darvaza.pk may reject a request if the product has been used, washed, altered, damaged after delivery, or returned with missing packaging, tags, accessories, or components.

Returns based only on a change of mind, personal preference, or ordering the wrong product may not be accepted.

Customers should carefully review product descriptions, sizes, colours, specifications, and order details before confirming their purchase.

This does not affect requests involving incorrect, incomplete, damaged, or defective products.

Contact our Returns Support team:

Call or WhatsApp: 0311-1008777

Please provide:

• Your order number
• Registered phone number or email address
• Clear photos or a video showing the issue
• A brief explanation of the problem

Do not send a product back without receiving approval and return instructions from our team.

After your request has been reviewed and approved, our Customer Care team will guide you through the return process.

Depending on your location, you may be asked to send the product through an approved courier, drop it off at a designated location, or wait for collection where pick-up service is available.

Pick-up service is available only in selected areas. A return shipment may take approximately 3 to 4 working days to reach our return facility.

Once received, the product will be inspected to confirm that it meets the return conditions.

You will then be informed whether your refund or exchange request has been approved or rejected.

The final resolution will depend on the condition of the returned product, the nature of the reported issue, product availability, the selected resolution, and compliance with the Return & Exchange Policy.

Return or exchange requests may not be accepted if:

• The request is submitted after 10 days.
• The product has been used, washed, worn, or altered.
• Original tags, packaging, accessories, or components are missing.
• The product was damaged after delivery.
• The item was sent back without prior approval.
• The policy is being misused.

Once a return has been inspected and approved, Darvaza.pk will initiate the refund to the confirmed payment method within 24 hours.

The time required for the amount to appear in your account may vary depending on your bank, mobile wallet, or payment service provider.

Once approved, a replacement product will be dispatched subject to availability.

Exchange orders are normally delivered within 3 to 5 business days after dispatch.

An approved product may be exchanged for another available product of equal value. Where the requested replacement is unavailable, our team will guide you regarding alternative options.

For order confirmation, delivery, cancellation, or general assistance:

Customer Support: +92 300 082 1333

For returns, exchanges, or refunds:

Returns Support: 0311-1008777

Please provide your order number whenever contacting our team so we can assist you efficiently.