FAQ's

IS IT SAFE TO SHOP ONLINE?

WITH ADVANCED SECURITY OPTIONS TO MAINTAIN THE SAFETY OF YOUR DATA, YOU CAN BE ASSURED THAT SHOPPING WITH DARVAZA IS SAFE AND ENJOYABLE. IN ORDER TO ACHIEVE UNPARALLELED CUSTOMER SATISFACTION, WHILE PROTECTING YOUR RIGHTS AS A CUSTOMER, WE USE HIGH-END ENCRYPTION SYSTEMS TO MAINTAIN THE SAFETY OF POTENTIALLY SENSITIVE INFORMATION.

CAN I EXCHANGE A PRODUCT?

AT PRESENT, WE DON’T PROVIDE OPTIONS TO EXCHANGE PRODUCTS. BUYERS CAN RETURN THE ITEMS AND PLACE A NEW ORDER TO RECEIVE AN ITEM OF THEIR CHOICE.

ARE THERE ANY HIDDEN CHARGES WHEN I SHOP ON DARVAZA?

THERE ARE NO HIDDEN CHARGES WHEN YOU MAKE PURCHASES ON DARVAZA. PRICE TAGS OF LISTED ITEMS ARE ALL-INCLUSIVE AND FINAL. THE PRICE YOU SEE ON THE PRODUCT PAGES IS EXACTLY WHAT YOU HAVE TO PAY, WHILE RECEIVING IT FROM THE SHIPPING PARTNER. BUT DELIVERY CHARGES MAY VARY DEPENDING ON THE PRODUCT. HENCE MAKE SURE TO CLARIFY THIS WITH PRODUCT DETAILS WHILE PLACING ORDER.

WHAT IS CASH ON DELIVERY?

WITH AN INCREASING NUMBER OF ONLINE FRAUDULENT ACTIVITIES THAT POSE SERIOUS THREATS THAT CREATE A GROWING HESITATION TO AVOID ADVANCE ONLINE PAYMENTS, CASH ON DELIVERY IS AN EASIER AND SAFER ALTERNATIVE TO AVOID THE VULNERABILITIES OF ONLINE PAYMENT METHODS. C-O-D WILL HELP PAY THE CASH AT THE TIME OF DELIVERY OF THE PRODUCT.

HOW DOES THE SHIPMENT/DELIVERY PROCESS WORK?

UNLIKE OTHER ONLINE SHIPPING SITES, ORDERS MADE ON DARVAZA ARE DELIVERED THROUGH REPUTED SHIPPING PARTNERS. BUYERS WILL BE DULY NOTIFIED WHEN THE CONSIGNMENT IS SHIPPED.

HOW ARE THE METHODS THAT YOU ADOPT TO MAINTAIN THE QUALITY OF PACKING?

OUR SELLERS AND SHIPPING PARTNERS TAKE UTMOST CARE TO FOLLOW THE GLOBALLY ACCEPTED PACKING PROCEDURE STANDARDS. PRODUCTS SOLD ON DARVAZA ARE PACKED IN WATERPROOF PLASTIC WRAPS. FRAGILE ITEMS AND ELECTRONIC GOODS ARE SAFELY WRAPPED IN BUBBLE WRAPS. WE MAINTAIN INTERNAL RATINGS OF SELLERS AND SHIPPING PARTNERS, BASED IN THE QUALITY STANDARDS THAT THEY ADOPT TO PACK AND SHIP PRODUCTS TO VARIOUS LOCATIONS.

HOW CAN I MAKE CHANGES TO MY ORDER?

AS OUR WAREHOUSE TEAM IS QUICK TO START ORDER PROCESSING PROCESSES, DARVAZA DOESN’T OFFER THE OPTIONS TO AMEND THE DETAILS OF COMPLETED ORDERS.

HOW CAN I CANCEL AN ORDER?

YOUR ORDER CAN BE CANCELLED BEFORE IT REACHES THE ‘ORDER SHIPPED’ STAGE. IN ORDER TO CANCEL YOUR ORDERS, PLEASE CONTACT US SOON WITH THE ORDER NUMBER ON 3000821333

WHAT IS THE ESTIMATED TIME TO DELIVER MY ORDER?

GENERALLY, IT TAKE 2 TO 4 WORKING DAYS AFTER ORDER CONFIRMATION CALL FROM DARVAZA FROM OUR REPRESENTATIVE, OUR BUSINESS DAYS EXCLUDE PUBLIC HOLIDAYS AND SUNDAYS.

WHAT DO I DO IF THE SHIPPING PARTNER DOES NOT/CANNOT SHIP TO MY AREA?

OUR PREMIUM SHIPPING PARTNERS HAVE DELIVERY CENTERS IN MOST OF THE LOCATIONS AROUND THE COUNTRY, PAKISTAN, YET, THE AVAILABILITY OF SHIPPING SERVICES WILL DEPEND ON THE FOLLOWING FACTORS THAT ARE CRUCIAL TO DECIDE ON THE DELIVERY OF A PRODUCT TO A PARTICULAR LOCATION.

THE REASONS THAT CAN CAUSE A DENIAL IN DELIVERY ARE AS FOLLOWS:

- WHETHER THE SHIPPING PARTNER DELIVERS TO YOUR LOCATION

- LEGAL RESTRICTIONS ON SHIPPING THE CHOSEN PRODUCT

- FOR LACK OF CREDIBILITY OF ACCOUNT INFORMATION

DENYING DELIVERY TO CERTAIN LOCATIONS IS UNDER THE SOLE DISCRETION OF THE SELLERS AND THE SHIPPING PARTNERS.

WHAT ARE THE PROCESSES INVOLVED IN RETURNING AN ITEM?

ORDERS CAN BE RETURNED ONLY ON VALID REASONS. IN ORDER TO INITIATE AN EXPEDITIOUS RETURN AND TO ENSURE A SWIFT REFUND, BUYERS CAN CONTACT SELLERS WITHIN 8 DAYS OF RECEIVING THE ORDER, STATING THE ORDER INFORMATION, AND REASON OF RETURNING THE ITEM.

GOODS CAN BE RETURNED ON THE FOLLOWING CONDITIONS:

- THE PRODUCT IS DAMAGED

- YOU ARE NOT HAPPY WITH THE PURCHASE

- YOU ARE LOOKING FOR DIFFERENT PRODUCT.

RETURN FACILITIES ARE NOT ALLOWED FOR THE FOLLOWING PURCHASES:

- ITEMS THAT ARE BOUGHT WITH DISCOUNTS

- ITEMS THAT ARE BOUGHT WITH DISCOUNTS

- PRODUCTS THAT ARE NOT SUPPLIED WITH VALID HAND TAGS, PACKING MATERIALS OR LABELLING.

DENYING DELIVERY TO CERTAIN LOCATIONS IS UNDER THE SOLE DISCRETION OF THE SELLERS AND THE SHIPPING PARTNERS.

HOW DO I CONTACT DARVAZA’S CUSTOMER CARE TEAM?

NO MATTER WHETHER YOU HAVE A QUESTION OR A CONCERN, WE ENCOURAGE YOU TO REACH OUT TO OUR CUSTOMER SERVICE TEAM, BY CALLING AT +92 3000821333

RETURNS AND EXCHANGES

CONVENIENT, EASY AND HASSLE FREE.

DARVAZA.PK HAVE A PRIORITY AIM TO ENHANCE THE EXPERIENCE OF OUR VALUABLE CUSTOMERS. WE WANT YOU TO BE COMPLETELY HAPPY WITH YOUR PURCHASE AND STRIVE TO DELIVER THE BEST PRODUCTS POSSIBLE. IF, FOR SOME REASON, YOU ARE NOT SATISFIED WITH YOUR PURCHASE, YOU MAY RETURN IT FOR AN EXCHANGE OR REFUND USING THE PROCESS BELOW:

RETURNS POLICY:

  • ANY PRODUCT/ITEM CAN BE RETURNED OR EXCHANGED IF IT IS INCORRECT/ INCOMPLETE OR DEFECTIVE/ DAMAGED WITHIN 8 DAYS AFTER DELIVERY.
  • DARVAZA.PK RESERVES THE RIGHT TO REJECT A RETURN REQUEST FOUND MISUSING OF OUR GENEROUS RETURNS POLICY OR A PRODUCT RECEIVED WITH MISSING TAGS AND OTHER COMPONENTS.

CONDITIONS FOR RETURN OR EXCHANGE:

  • THE PRODUCT MUST BE LIKE IN SAME CONDITION AS DELIVERED, UNWORN, UNWASHED AND WITHOUT ANY FLAWS.
  • THE PRODUCT MUST INCLUDE THE ORIGINAL TAGS, WITH ORIGINAL PACKAGING.
  • YOUR ITEM NEEDS TO HAVE THE RECEIPT, ORDER NUMBER OR PROOF OF PURCHASE.

PROCEDURE FOR RETURNS OR EXCHANGE.

YOU CAN RETURN YOUR PRODUCT EASILY THROUGH USING THESE MEDIUMS MENTIONED BELOW:

 

VIA CALL OR MESSAGE

    YOU CAN CALL OR MSG OUR CUSTOMER SERVICES DEPARTMENT ON THIS NUMBER 03111008777. YOU CAN TALK TO OUR CUSTOMER SUPPORT AGENT FOR DETAILS.

    NOTE: PLEASE INCLUDE THE FOLLOWING INFORMATION WHILE CONTACT US THROUGH ANY MEDIUM

    • ORDER NUMBER.
    • PHONE NUMBER/EMAIL ID.
    • VIDEO OR PHOTO OF THE FAULTY PRODUCT.

    SHIPMENT METHOD FOR RETURN OR EXCHANGE

    ONCE YOU HAVE CREATED YOUR RETURN REQUEST AS DESCRIBED ABOVE, OUR CUSTOMER CARE TEAM WILL GUIDE YOU TO SHIP THE PRODUCT/ITEM BACK TO ORIGIN. DEPENDING ON THE SITUATION, YOU WILL EITHER TAKE YOUR PRODUCT / ITEM TO NEAREST DROP-OFF POINT OR WAIT FOR THE COLLECTION BY OUR PICK-UP SERVICE IN CASE IF IT IS AVAILABLE IN YOUR AREA. OUR PICK-UP SERVICE IS ONLY AVAILABLE IN SELECTED AREAS. IT MAY TAKE 3 – 4 WORKING DAYS FOR YOUR RETURN SHIPMENT TO ARRIVE ON ORIGIN.

    REFUNDS OR EXCHANGE POLICY.

    ONCE WE RECEIVE YOUR ITEM AT ORIGIN, WE WILL NOTIFY YOU ON THE STATUS OF YOUR REFUND OR EXCHANGE AFTER INSPECTING THE ITEM. ALTHOUGH IT DEPENDS ON THE CRITERIA OF PRODUCT AND YOUR CHOICE, THE PRODUCT IS REFUNDABLE OR EXCHANGEABLE.

    REFUNDS

    ONCE YOUR RETURN IS APPROVED, WE WILL INITIATE A REFUND TO YOUR PREFERRED PAYMENT METHOD WITHIN 24 HOURS.

    EXCHANGE

    TRANSIT TIME FOR THE EXCHANGE SHIPMENT IS SAME AS OUR STANDARD DELIVERY TIME (3 TO 5 BUSINESS DAYS) FROM THE TIME EXCHANGE IS SHIPPED. YOU WILL BE ENTITLED TO GET AN EXCHANGE OF AN EQUAL VALUE AS YOUR ORIGINAL ORDER.

    THANK YOU FOR BEING WITH DARVAZA.PK